Privacy policy

ELG TRUCK LOAD INC.

Effective Date: February 5, 2026

At ELG Truck Load Inc. ("we," "us," or "our"), we are committed to protecting your privacy. This SMS Privacy Policy outlines how we handle your personal information in relation to our text messaging services.

1. CONSENT AND COLLECTION OF INFORMATION

By providing your phone number and opting in to receive SMS messages from ELG Truck Load Inc., you consent to the collection of your mobile number and any other information you provide (such as your name or shipment details).

We collect this information only when you voluntarily provide it, for example, by:

• Signing an agreement that includes SMS communication.

• Initiating a conversation by texting our business number.

2. USE OF SMS DATA

The information collected through our SMS program is used solely to facilitate our logistics and transportation services, including:

• Load updates and delivery status.

• Coordination between drivers and dispatch.

• Responding to your specific customer service inquiries.

3. STRICT NON-DISCLOSURE TO THIRD PARTIES

We respect your privacy. ELG Truck Load Inc. does not sell, rent, lease, or share your mobile phone number or any SMS consent data with third parties, affiliates, or partners for marketing or promotional purposes. Your opt-in consent for SMS is strictly for use by ELG Truck Load Inc. and will not be shared with any other entity for the purpose of initiating separate mobile messaging.

4. YOUR CHOICES: OPT-OUT AND HELP

• How to Opt-Out: You may cancel the SMS service at any time. Just text STOP to our number. After you send the SMS message "STOP" to us, we will send you an automated confirmation that you have been unsubscribed. Following this, you will no longer receive SMS messages from us.

• How to Get Help: If you are experiencing issues or have questions, you can text HELP for more information or contact us directly at our office.

5. MESSAGE FREQUENCY AND CHARGES

• Message frequency varies based on the volume of business transactions and inquiries.

• Message and data rates may apply. These charges are billed by your mobile carrier and are not the responsibility of ELG Truck Load Inc.

6. DATA SECURITY

We implement a variety of security measures to maintain the safety of your personal information. Your mobile data is stored on secure servers and is only accessible by authorized personnel who are required to keep the information confidential.

7. CHANGES TO THIS POLICY

We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated "Effective Date."